hann ph Privacy Policy

hann ph ("we", "us", "the platform") is an online gaming platform operated for players located in the Philippines. This Privacy Policy describes how we collect, use, store, and protect personal information provided by users of hannph.app.

By registering an account on hann ph, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, you should not use the platform.

This Policy should be read alongside our Terms and Conditions. Together, these documents govern your relationship with hann ph.

We collect personal information in two main ways: information you provide to us directly, and information generated automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your government-issued ID
• Philippine mobile number
• Date of birth
• Email address (if provided during registration)
• Government-issued ID and supporting documents submitted for KYC verification
• Bank account details or e-wallet information submitted for withdrawal purposes

Information generated by your use of the platform:

• Login timestamps and device type or browser information
• IP address and approximate location at the time of access
• Game session activity, including games played and wager history
• Transaction records covering deposits and withdrawals in PHP
• Support communications if you contact the hann ph team

hann ph uses personal information for the following purposes:

• Creating and maintaining your player account
• Processing PHP deposits and withdrawals through Philippine bank and e-wallet channels
• Verifying your identity through KYC to comply with applicable requirements before processing withdrawals
• Sending OTP codes to your registered mobile number to protect account access
• Providing customer support when you reach out with a question or concern
• Detecting and preventing fraud, account misuse, or prohibited conduct as defined in our Terms and Conditions
• Improving the platform based on usage patterns — for example, identifying pages or features that are not loading correctly
• Sending service-related communications such as transaction confirmations and security alerts

We do not use your personal information for third-party advertising, and we do not profile your data to serve targeted commercial advertisements.

hann ph does not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:

• Payment processors: We share the minimum necessary information with Philippine payment service providers to process your PHP deposits and withdrawals. This includes bank transfer partners and e-wallet processing channels.
• Identity verification services: KYC document review may involve a third-party identity verification provider. These providers are bound by confidentiality and data protection obligations.
• Legal requirements: We may disclose personal information if required to do so by applicable Philippine law, court order, or lawful request from a government authority.
• Fraud prevention: Where necessary to investigate or report suspected fraud or illegal activity, we may share relevant information with appropriate authorities.

Any third party that receives data from hann ph is required to handle it in accordance with applicable data protection standards and is not permitted to use it for purposes beyond those specified.

hann ph retains personal information for as long as your account remains active and for a reasonable period thereafter to fulfil legitimate business and legal obligations — including the ability to resolve disputes and investigate fraud.

Transaction records and KYC documents are retained for a minimum period in line with standard financial record-keeping practices. After this period, data is securely deleted or anonymised.

If you request that your account be closed, we will process your request and retain only the minimum information required by applicable obligations. Contact support to request account closure.

We take the security of your personal information seriously. hann ph applies the following measures to protect your data:

• All data transmitted between your device and hann ph is encrypted using SSL (Secure Sockets Layer).
• Account logins require OTP verification via your registered Philippine mobile number in addition to your password.
• Access to personal account data within hann ph is restricted to authorised personnel only, on a need-to-know basis.
• KYC documents are stored in a secured environment and are not accessible to general staff.

While we apply reasonable technical and organisational measures, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials — including OTP codes — private and secure.

hann ph uses cookies — small text files stored in your browser — for the following purposes:

hann ph does not use third-party advertising cookies or retargeting pixels. You can manage cookie preferences through your browser settings, though disabling session cookies will prevent you from logging in.

As an hann ph account holder, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal information hann ph holds about you.
• Correction: If any information in your account is inaccurate, you can ask us to correct it. Some corrections may require re-verification.
• Deletion: You can request the deletion of your account and associated personal data, subject to legal retention requirements for transaction and KYC records.
• Restriction: In certain circumstances, you may ask us to restrict the processing of your data while a dispute is being resolved.
• Complaint: If you believe your privacy rights have been violated, you may lodge a complaint with hann ph support or with the relevant data protection authority in the Philippines.

To exercise any of these rights, contact us at [email protected]. We aim to respond to all data-related requests within a reasonable timeframe.

hann ph is strictly an adults-only platform. Persons under 21 years of age are not permitted to register or use the platform in any capacity. We do not knowingly collect personal information from anyone under 21.

If we discover that an account has been registered by a person under the age of 21, the account will be immediately closed and any balance will be forfeited. If you believe a minor has registered on hann ph, please contact support immediately.

hann ph may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with applicable requirements. When changes are made, the updated Policy will be published on this page with a revised date at the top.

We encourage you to check this page periodically. Continued use of the hann ph platform after an updated Policy is published constitutes your acceptance of the revised terms. If a change is material, we may also notify you via your registered mobile number or email.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the hann ph support team.

Email: [email protected]

For general questions about your account, deposits, withdrawals, or gaming, visit our FAQ page first — most common queries are covered there.